Reference 188030

Volunteer Lead Worker 

Birmingham

About the role

Are you passionate about helping people overcome barriers and build better futures? The Lead Worker Plus Service is looking for compassionate, committed volunteers to support adults who are navigating multiple challenges such as mental health issues, substance use, repeat homelessness, and offending histories.

This is not a homelessness accommodation service — it’s a transformational support service that helps people regain stability, independence, and dignity through personalised, community-based support.

What you’ll be doing

What You’ll Be Doing:

As a volunteer, you’ll work alongside experienced Lead Workers to:

• Offer emotional support and encouragement to individuals facing complex life challenges
• Help people access local services and community resources
• Support individuals to build confidence, resilience, and independence
• Promote early intervention and wellbeing, preventing crisis wherever possible
• Be a trusted presence who listens without judgment and supports without conditions

Volunteer Roles Available:

• Wellbeing Support – Check in with individuals, offer a listening ear, and help them stay connected to services
• Community Connector – Help people access local groups, activities, and services that support recovery and inclusion
• Peer Mentor – Use your lived experience to inspire and guide others on their journey

Who We’re Looking For:

We welcome volunteers from all backgrounds, especially those with lived experience of the challenges our clients face. You’ll be a great fit if you:

• Believe in equality, dignity, and fairness
• Are non-judgmental, empathetic, and reliable
• Want to be part of a strengths-based, trauma-informed approach to care
• Can commit to a few hours a week (we’re flexible!)

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy 
• Collaborative 
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.