Reference 176407

Housing Officer

Birmingham

Salary £31,418.09 – £37,384.00 per annum plus car allowance £1680

37.5 hours per week

29th July 2026

About the role

To provide effective estate and tenancy management to a diverse client base, including vulnerable individuals, by working in partnership to sustain tenancies and promote responsible behaviour, using enforcement only when necessary. Ensure estates remain clean, safe, and communities vibrant.

Effectively manage low-level anti-social behaviour (ASB) cases, preparing court documentation where escalation is required, and supporting wider tenancy enforcement processes.

This role is office based with a requirement to be out on patch, Monday to Friday.

What you’ll be doing

• Addressing a broad range of customer enquiries promptly, exercising sound judgment and effective communication.
• Manage low-level anti-social behaviour cases, ensuring appropriate interventions are applied in line with policy, and escalate where necessary. Prepare high-quality court packs to support legal proceedings.
• Facilitate a seamless onboarding process for new tenants by coordinating closely with Lettings and Income Teams, ensuring positive and efficient communication.
• Assume responsibility for sustaining new tenancies, proactively identifying vulnerabilities and referring customers for tenancy support where appropriate.
• Conduct estate and community inspections, ensuring corrective actions are raised and completed to maintain safe, well-managed environments.
• Possess a comprehensive understanding of all estate services and charges, communicating these clearly to residents and maintaining high service standards.
• Support customers affected by welfare reform through advice, digital support, and signposting to employment resources.
• Enhance resident engagement by promoting opportunities for involvement and feedback.
• Support resident groups and community initiatives in collaboration with Customer Partnership and Liaison Officers.
• Complete annual tenancy audits, identifying risks such as tenancy fraud or breaches and taking appropriate action.
• Resolve estate issues such as fly-tipping and abandoned vehicles promptly and effectively.
• Lead on estate improvement initiatives
• Recommend and implement value-for-money improvements across services.
• Oversee all tenancy management functions
• Conduct wellbeing visits, maintaining accurate and up-to-date records.
• Stay informed on housing trends and contribute to strategic objectives.
• Ensure safeguarding responsibilities are upheld at all times.
• Demonstrate flexibility in supporting service delivery needs.

Who we’re looking for?

Experience

• At least 2–3 years’ experience in customer service within a Housing Association or similar environment.
• A minimum of 2 years’ experience as a Housing Officer, including estate and tenancy management responsibilities.
• Experience managing low-level ASB cases and involvement in enforcement action, including preparing legal documentation such as court packs.
• Understanding of social housing services and how to access them.
• Experience working with a range of stakeholders and partners in housing.
• Ability to work effectively in a fast-paced environment.
• Experience maintaining accurate, compliant records.
• Strong relationship-building skills with internal and external partners.

Skills & Knowledge

• Knowledge of housing legislation relating to estate and tenancy management, including ASB
• Understanding of legal enforcement processes, including County Court procedures.

Education

• Desirable: CIH Level 3 qualification or a willingness to work towards achieving it.

Why join us?

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy 
• Collaborative 
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.