Reference 172845

Domestic Abuse Helpline Advisor

Birmingham

£20,982.00 per annum

30 hours per week

12 month Fixed term contract

Closing date 22/07/2026

About the role

We are looking for a compassionate and proactive Domestic Abuse Helpline to support male victims of Domestic Abuse. In this role, you will provide crucial support and guidance to male victims affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.

Key Responsibilities/ Essential Skills and Experience

• Maintain confidentiality and build trust with callers
• Ensure accurate record-keeping and follow-up support where necessary
• Awareness of domestic violence and abuse issues
• Ability to remain calm, resilient, and non-judgmental under pressure
• Support individuals with life skills, to better manage their finances by reducing debt and increasing income
• Signpost customers to relevant sources of support, for additional guidance and advise.
• Provide crisis intervention where necessary to prevent customer situation escalating.
• Be fully aware of any issues that may affect customer well-being e.g. homelessness, domestic abuse, drug, and alcohol addiction
• To take referrals coming into refuge and complete DASH Risk Assessment – must have good knowledge of MARAC protocols and Safeguarding arrangement
• Ability to refer into the MARAC process and be a part of MARAC
• Have good communication skills and update domestic abuse staff in relation to their referred cases
• Provide a flexible service and where necessary work across all refuge sites
• Always operate in a person-centred and professional manner
• Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.
• Competent in use of IT and DATA Systems, keeping files updated.
• Respond to helpline calls and assess the needs of individuals affected by DVA
• Offer guidance, emotional support, and information on available resources
• Good organisational skills and basic ICT knowledge
• Ability to work both independently and as part of a team
• Commitment to supporting individuals affected by domestic abuse

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy 
• Collaborative 
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.