VRF - 172524

Lead Worker - Rakeway, Birmingham

£26,227.50 pro rata per annum

19 hours per week - Permanent Contract

8th July 2026

About the role

To provide early and targeted support to aid the recovery and resilience of single adults or childless couples with multiple vulnerabilities, working flexibly across the city supporting people in their own homes within supported housing settings, or in locations of their choice.

What you’ll be doing

• Undertake effective needs and risk assessments with people referred to the service in accordance with the service’s eligibility criteria.
• Deliver a flexible service, increasing or reducing the frequency and intensity of support as required and re-introduce support to dormant cases should any tenancy or support issues arise.
• Support customers to sustain accommodation, improve health and well-being outcomes, develop skills required to live independently, including offering practical support, maximising income, budgeting, addressing debt.
• Act as a community navigator, linking customers into local services and activities to establish networks of support and reduce social isolation.
• Work in collaboration with key agencies such as housing, health and substance misuse services and act as an advocate, unblocking barriers to facilitate access to services. 
• Adopt effective methods to consult and involve service users in the planning and delivery of the service they receive.
• Proactively approach the promotion of traditional values, demonstrating pride in the work and service delivery.

Who we’re looking for?

• Experience of agile working across locations to support a case load of customers is desirable but not essential.
• Excellent communication skills
• Proficient in using IT packages to capture all elements of support provided and producing databases and reports when required.
• A relevant qualification specific to the role is desirable but not essential.
• An understanding of the health and social care needs of the people receiving the service.
• A working knowledge of legislation in regard to delivering support to young people
• The ability to develop effective working relationships with colleagues and professionals within partner agencies

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy 
• Collaborative 
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.