Reference- 163917

Receptionist

Oakland Village - Swadlincote

£13.45 per hour

0 hours contract

1st june 2026

About the role

To  provide a welcoming function to customers at Oakland Village as part of a 24 hour service, raising any concerns, and reporting these in line with policy and procedure.

What you’ll be doing

• Proactively approach the promotion of traditional values, demonstrating pride in the work and service delivery.
• To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
• Attending all training courses and delivering on the outcomes.
• Receiving visitors and customers at reception in a professional, polite and courteous manner and deal with all routine enquiries, challenging where appropriate
• Effectively manage own workload
• High attention to detail and high level of accuracy
• Effectively communicate across all mediums
• Proactively approach the promotion of traditional values, demonstrating pride in the work and service delivery
• Undertaking routine checks to ensure security, health and safety and general tidiness
• Co-ordinating access for services to the building
• Keeping accurate and appropriate recordings of activities undertaken throughout the shift
• Liaising with support staff to ensure the customer’s needs are continually met
• To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations. 
• Attending all training courses and delivering on the outcomes
• Any other duties as required by the role

Who we’re looking for?

• General administration experience of working within a busy reception
• Experience of processing documents in accordance with written procedures
• Experience of working with Microsoft applications
• Excellent organisational skills
• The ability to work both autonomously and as part of a team
• Reliable and Punctual
• Ability to maintain confidentiality
• Flexible
• Creative
• Team Player
• Strong Interpersonal Skills
• High level of professional integrity

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy 
• Collaborative 
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.