Registered Care Manager 

Windsor House, Oswestry, Shropshire 

£34,155.46 per annum

37.5 hours per week 

Permanent 

About the role

As the Registered Care Home Manager, you will be responsible for the safe, effective, and compassionate leadership of a CQC‑regulated residential service for adults with profound and multiple learning disabilities (PMLD), dual diagnosis and complex physical health needs.

You will ensure the delivery of high‑quality, person‑centred care that upholds dignity, human rights, choice, and meaningful engagement.

You will lead the service in full compliance with the Health and Social Care Act 2008 (Regulated Activities), the CQC Single Assessment Framework, the Mental Capacity Act 2005 and LPS/DoLS, safeguarding legislation, Health & Safety requirements and all organisational policies and procedures.

You will promote Right Support, Right Care, Right Culture, and ensure that specialist PMLD practice, sensory communication approaches, postural care, delegated healthcare tasks, and Positive Behavioural Support (PBS) underpin daily practice.

Who we’re looking for?

• Experience managing or leading in a regulated health or social care setting supporting adults with LD, PMLD and/or complex needs.
• Experience overseeing PMLD‑specific practice, including sensory approaches, communication support, postural care, and delegated healthcare tasks.
• Experience in supervising and developing staff, managing rotas, leading performance processes, and embedding training and competency frameworks.
• Experience managing safeguarding concerns and incidents, including applying thresholds, coordinating enquiries, and implementing learning.
• Experience leading risk management processes, including individual, clinical, and environmental risk assessments.
• Experience preparing for and responding to CQC inspections, contract monitoring and external scrutiny.
• Experience producing high‑quality analytical reports and presentations for senior management, commissioners, governance groups or Board‑level oversight.
• Experience collaborating effectively in multi‑agency contexts 
• Experience producing high‑quality analytical reports for senior management, commissioners, governance groups or Board‑level oversight.
• Experience managing service budgets, monitoring expenditure and applying financial controls to ensure value for money and compliance.
• Experience using digital care systems, electronic record‑keeping and data for monitoring, reporting and improvement.
• Experience contributing to service improvement, change management or strategic decision‑making.

Knowledge

• Strong understanding of PMLD, complex physical health needs, postural care, epilepsy, dysphagia, sensory processing, and communication differences.
• Knowledge of the CQC Single Assessment Framework and regulatory expectations for Accommodation with Personal Care.
• In‑depth knowledge of safeguarding, MCA, DoLS/LPS, and rights‑based, least‑restrictive decision‑making.
• Knowledge of PBS, trauma‑informed practice, and restrictive‑practice reduction.
• Knowledge of medication safety, MAR/eMAR and governance of delegated health tasks.
• Understanding of clinical, operational, and environmental risk management and Health & Safety obligations.
• Knowledge of GDPR, confidentiality, information governance and high‑quality documentation principles.

Skills

• Strong leadership, staff management and confident decision‑making skills.
• Excellent written and verbal communication, including professional report‑writing for senior and external audiences.
• High digital literacy, including use of electronic care planning, eMAR, auditing tools and data dashboards.
• Ability to interpret data, identify trends and drive quality, safety, and performance improvements.
• Strong organisational and prioritisation skills, with the ability to lead a busy, complex environment.
• Excellent interpersonal skills, with the ability to build trust and strong relationships with residents, families, staff and professionals.
• Emotional intelligence, professional resilience, and the ability to lead through complexity, crisis or change.

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy 
• Collaborative 
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.