Reference 106406

Intensive Housing Management Officer (IHMO)

£27505.32 per annum

37.5 hours per week

About the role

We’re looking for people to provide housing service provision and day-to-day housing management services for our  customers in Sheltered Accommodation. This includes working in partnership with both internal and external teams, to be accountable for monitoring and managing the service.

Key Responsibilities:

• Daily monitoring of lease and service level agreements with partner agencies
• Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishment of properties
• Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service.
• Adhering and assisting in the management of schemes allocations procedure
• Monitoring and meeting relevant health and safety standards in properties
• Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
• Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
• Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within service, preparations of rooms and site inspections
• Monitoring and reducing issues of anti-social behaviour within services
• Clearly communicating tenants’ responsibilities and tenancy compliance
• Working with colleagues to maintain good link with the local neighbourhood
• Effectively interpreting financial information relating to rents, charges, and contracts
•  Producing accurate and timely reports utilising string IT skills and a good knowledge of Microsoft application

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

• Experience of working with a wide range of vulnerable clients
• Experience of keeping accurate and compliant records
• Experience of housing management duties
• Experience of liaison with agencies/partner organisations
• Reliable and punctual
• Ability to maintain confidentiality
• Use of initiative
•  Flexible
• Creative
• Strong interpersonal skills
• Excellent communication skills
• High level of professional integrity
• Person centre approach
• Accurate
• Methodical
• Lone working

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).